How to contact Xen support
In the event of an important request or urgent issue, you can lodge a support ticket with Xen's Service Desk team. This will directly go to our 24/7 Support engineers.
A Support representative will respond within your agreed SLA.
Default is 24 hours, during Australian business days, 9am to 5pm AEST.
How to Obtain a Xen Service Desk Login & Password?
A Service Desk account will enable you to lodge tickets, see their progress, and receive email updates.
Your account will be automatically created after your first contact.